What our clients think about us and our services
We insure well over a 1000 businesses across the country and treat our customers fairly and always work on getting them the best deal at a competitive price.
Chapel End Liberal Club
Paul Harborne
I first contacted Kelly at LAP Insurance a few years ago for a quote, due to not being happy with the quote what we was offered by our Insurance provider at the time and we have been with LAP ever since. I get calls and messages from Kelly & Emma throughout the year to check if everything is ok with our business and with the way they connect to you, they are so helpful, nothing ever seems to be a problem for them. I was always getting inundated off other insurance brokers offering us quotations, but I found that LAP insurance offered that little more personal touch and you was not just another client. Our business did have to go through a claims procedure, just after we joined up with LAP, but the whole process was done with ease from start to finish. I would certainly recommend LAP Insurance to any Club and to give Kelly a call regarding their Insurance needs. Thank you for all you have done for us.
West End Working Mens Club & Institute
Lee Burchell
“Kelly From LAP rang me on the off chance of getting my business at my working mens club for our insurance and offered to provide me with a quote, Now I get lots of these calls that I normally brush off but for some reason when I spoke with Kelly her mannerism and the way she offered the quotation swayed me into accepting, I had been with my previous insurer for numerous years and was not really looking at changing, however I agreed that Kelly could provide me with a quote and I was quite sure she would not be able to beat my current, how wrong was I, LAP have saved my business hundreds of pounds and the way Kelly dealt with everything from start to finish was more professional than I ever imagined, nothing was too much trouble and was not pushy or rushing you to make a decision, and everything was super quick and simple.
Kelly also keeps in touch regularly either by email, WhatsApp or a quick phone call and always checks everything is ok and running smooth, I have been with LAP 2 years now and unless something drastically changes I do not think I will ever switch.
Fast, efficient, professional, friendly service and big savings made, what more could you ask for?
Thanks Kelly and LAP and here’s to many more years working together.
Seaton Carew Social Club & Institute Ltd
Joanne Sievert
Our club would definitely use LAP Insurance again. We have been with them for 2 years now. Our original insurance broker which we have used for years, were going to charge nearly double LAP were charging and the second year we were with LAP, the insurance quote didn't change. Kelly has been brilliant keeping us up to date with our quotes, when the insurance is due and she is very knowledgeable regarding club insurance. She is very friendly on the phone and nothing is too much trouble. We would definitely recommend LAP to other clubs
Borehamwood Social Club
Robert Sproat
I am more than happy to write a referral as your company has been very helpful professional and most important you have direct contact with us.
The Borehamwood social club started using you many years ago as you were very competitive with other companies and since then we have renewed our policy you and your company, you are very friendly and professional nothing is a problem with renewing our policy every year and we get regular phone calls to check all is okay, you helped us when the business was struggling and allowed us monthly payments. I would definitely highly recommend your company.
West Moors Memorial Hall Social Club
Stuart Mitchell
"LAP have been by some margin the best Insurance Broker we have used at our Social Club. The level of cover suits our needs perfectly but its the contact and customer service that we have been impressed with. No stone is left unturned and any queries or problems we have had as a business have been dealt with by LAP promptly and with a satisfactory conclusion."
Fennel Street Club
Ady Brian
We have always found you helpful and informative. Documents have always arrived on time and have been clearly communicated. We do shop around and have always found you the most reasonably priced and would recommend you to other clubs
Cullercoats Crescent Club
Mr Micky Thomas
We had a survey carried out when moving over to LAP from our old Insurers Club-Insure. I must say I think having a survey is a must have as it brought things to light that we were not aware of. Our premium did not change and the survey was included within our premium. It was good as it brought issues to light that may have just been taken for granted. I feel very confident now we have everything in place. I would highly recommend LAP Insurers to other clubs. Surveys are nothing to be scared of.
Abbeydale Sports and Social Club
Mrs Joanne Beech
Understanding our Club’s insurance needs was new for me, Kelly guided me through and helped in every step. I appreciated her knowledge and ease in answering my questions and personalised attention I received. Not only was Kelly helpful at the time, she continues to be, her after care is top notch! Thank you for your assistance and expertise in helping us with our insurance.
Barnby Dun Social Club
Mr Mary Brierley
We are recently changed provider for our Social Club Insurance policy to LAP Insurance Brokers Ltd.
From the start they have been very helpful as we did not the correct paperwork or equipment installed.
Kelly has given us 5 * treatment from the start. She gently prodded me into completing all the work set by the Insurance assessor and the club is in a lot healthier and legal state now.
The survey, although I didn.t like it, was good and made the club think about the most important issues which were lacking in the club. If we had just proceeded with the previous insurers we would have been under insured and in the event of a claim, we would not have received a full payout. I have no regrets in changing our Insurance provider. Not only have LAP saved us money on the policy, we took an option of securing the price for a few years.
The customer service I received was awesome. Kelly was either at the end of the telephone or would respond very very quickly. She gave us confidence in the product we were purchasing. Any documents we needed were sent swiftly and accurately.
I wouldn’t hesitate to recommend LAP to anyone and no time have I been let down by their promises.
Babworth Road Sports & Social Club
Mr Mark Audrain
I was approached by LAP Insurance in December 2023 regarding the insurance policy for the above establishment asking if they could submit a quote to us which I agreed to.
Once the quote was received and accepted I was informed that a survey would be required to be carried out and Kelly my representative on behalf of LAP outlined the criteria of the survey.
Onn the day of the survey the surveyor arrived and he carried out his survey and we sat down and went through it, all along the way he explained his findings and to be honest there wasn’t much as most of the requirements in the survey should already be in place from either the terms of your licence or under your current policy.
On the conclusion of the survey Kelly from LAP assists you in completing any tasks that are deemed necessary to comply with the survey to the satisfaction of the under writers.
I would recommend the survey as it can bring things to light that you were not aware of and of course legislation is always changing and the survey does bring these things to light.
By completing the survey, I saved £2,700 on last year’s premium and as I have said the survey was of benefit and I do not regret having had the survey and once the survey was completed my premium did not increase from the original quote
I now feel confident that in the event of a claim I am now fully covered and I would have no hesitation in recommending LAP insurance for your insurance cover.
Peter Newton - Frecheville Community Association
Mr Peter Newton
I have used Kelly for a number of years now and have found her to be an pleasant, honest and straightforward person to deal with.
The advice has always been excellent when looking at the options available to get the best insurance deal that fits with our organisation.
I get a follow up call during the year and know any queries I have will be swiftly dealt with.
Mr David Foote
I confirm that we have used LAP brokers for over 10 years.
We have found them to be competent, efficient and effective in all that they have done for our Club over this period..
We have mainly dealt with Kelly who has been excellent , truly professional and friendly/ helpful at all times.
We would have no hesitation in recommending LAP Insurance Brokers to anyone
Meridian Guest House
Mrs Johanna Lawrence
Kelly is a true professional, a "breathe of fresh air" to work with, not only is she exceptional at her job in getting the best rates for her clients but when she says she is going to do something she does it !!!
Wolstanton High Street Club
Syliva Skelton
As survey is good as it's a chance to look at the safety of the business in areas you may not have previously. I have been able to contact you if any issues I needed clarification on. We were not aware of the hardwired electrics requirement. The survey highlighted an area that was not on our radar. We are now confident that in the event of a claim, we are now fully covered.
Shrewsbury Beaconsfield Club
Mrs Chris Powell
We didn’t think it was necessary at first to have a survey, as our previous broker/insurance who we had been with for some years, had never done or suggested it. Found out because of the survey how our previous broker/ insurance may not have paid out if we had needed to claim. Because certain things were not in place. LAP Insurance Brokers helped us by providing drafts and explanations and talked us through it. They calmed us down when we thought we had to do everything immediately. You were there for us straight away with answers. I wouldn’t hesitate to recommend LAP. We feel we now have better coverage for less premium and a better relationship. The person doing the survey was helpful and did explain why certain things should have been in place for legal reasons. If we hadn’t had that survey, we would have gone on possibly breaking laws. Our premium did not go up after the survey. The survey was a little daunting as it was something we hadn’t had previously, but LAP talked us through the report when it came out, and we soon made the changes required. We are very pleased we had a survey, as it made me very aware that we could so easily have not been covered previously in the event of a claim. Through this experience I feel if any problems or claims did occur we are in safe hands.
Harehills Liberal Club
Mr Terry Darcy
Carrying out a survey is beneficial to all concerned. LAP has been very supportive throughout; special thanks to Kelly for her assistance, and she dealt with any queries in a professional and friendly way. I would have no hesitation in recommending LAP. There were things that came to light that had been missed previously. The survey was very useful; it gave the club a good grounding to ensure that we are operating in line with best practice and legal requirements. The club feels very confident now that the survey issues have been carried out.
Bellfield Bowling Club
Mr Robert Mcfadzean
I would like to say that after taking over position of treasurer at my local bowling club I had to find out if we were in a good place with regards to insurance so I had to find out about duration of our deal as well as cost and were we as a club happy with what was in place.
As a club we were committed to a lengthy
contract so I shopped around to see if there was better in the market place and even after contacting Kelly and telling her I was shopping around Kelly was very helpful as I was in strange territory never having held a position as treasurer.
contract so I shopped around to see if there was better in the market place and even after contacting Kelly and telling her I was shopping around Kelly was very helpful as I was in strange territory never having held a position as treasurer.
As it turned out we at the club had a good deal with plenty of cover and a bigger benefit was Kelly was only a call /email away .
Another good thing is the company always sends emails asking if all is well and are good at keeping in contact with us which is nice as I’ve only recently taken on this job and it’s good to know it’s a well priced contract with plenty of after sales contact.
We still have 2 years left on our present contract but I cannot see any reason this will not be renewed when the time comes especially with price,range of cover and plenty of after sales contact.
Moorside Social Club
Mr Brian Bebbington
Hi we have been using LAP insurance for the last four years and have found them to be very professional in there approach to our needs.We had a claim two years ago and after the initial report were payed out promptly . We were very pleased with how they went out of there way to find us a good deal for new policy .We would recommend LAP to anybody who are looking for a good deal.
Bude Social Club
Mr John Shepherd
We’ve been with LAP for about 10 years now. Previously we used to deal with a local broker to get our Club insurance arranged but found it much cheaper to use LAP. Every couple of years or so, we check the market to ensure that we’re still getting a great price and yes, we are. About a month before our renewal is due, we always get a text to advise that we’ll be a getting a phone call within the next few days and LAP
always check the club's details and valuation to ensure they quote for the correct cover. Any policy changes are pointed out and advise is given as to how this could affect the club in the event of a claim. We also get a customer service call halfway through the year to make sure everything is fine and to see if there is any help we need. Would we recommend LAP? Yes, we would.
Great Wyrley Sports & Social Club 2008 Ltd
Mr Scott Pearce
Great Wyrley Sports & social Club have been with LAP Insurance for many years due to the level of support that we have received throughout our time with them.
It is difficult in modern times to find a company that provides customer service throughout rather than just when they are trying to sell you a product or service but LAP Insurance does. No need to worry about when renewals are due with the follow up calls that LAP Insurance provides taking another stress away from running our business.
We would recommend LAP Insurance In these difficult financial times to any other clubs looking for insurance. LAP Insurance are always looking for the best deal for our business from initial enquiry to renewal to helping with claims the support has always been just a phone call away.
Barton under Needwood Bowling & Social Club
Mr David Duncan
After lots of years with a faceless giant, we moved our business to LAP several years ago. Their quote saved us money in year one and we trust them to ensure we are now getting the best deal year on year.
Their customer service is second to none, nothing is too much trouble and they walk us through renewal with plenty of time to make a decision. They are regularly checking in throughout the year to ensure everything is ok. They are thorough in ensuring we are adequately insured and the claims process (we’ve unfortunately had to go through once) was seamless and stress free.
We would highly recommend LAP to any club looking for a new broker to look after them.
Wallsend Social Club Limited
Mr Terry Tunmore
Wallsend Social Club has been with LAP since 2023 and were initially chosen on the basis of the best priced quote. However, their service has proven to be much more than just a cheap quote.
In that time policy renewals have gone very smoothly. Terms were obtained from reputable insurers at good rates and as a retired insurance professional, I am confident that the cover is in place with plenty of time to make an informed decision. Insurance surveys have
been arranged and handled with minimum disruption.
Their approach to customer relations is first class and LAP are providing a friendly, effective, and economic service to the benefit of the Club.
I would have no hesitation in recommending their service to Clubs who are seeking a professional, friendly broker who makes life easier for them.
St Rumons Social Club
Mr Roger Faull
We transferred our Club's Insurance some 2 years ago and have been impressed with the personal service offered by Kelly and quite naturally the actual Insurance quotes!!!! LAP was selected from three possible agents and so far I have been impressed with their general customer care and attention to detail. So important in the world we live in!!!!
Birkenshaw Liberal Club Ltd
Mr Steve Beaumont
We are currently on our second year with L A P the salesperson (kelly) who contacted us was friendly and enthusiastic and she saved us almost 50% off the renewal we had been offered from our previous provider.
I like the way LAP gives you a ring every now and then just to see if everything is going ok without trying to sell you something.
I would definitely recommend LAP insurance as the service is second to none
